1. How long is the enrollment period for the Member
Hotel Program?
A: From the signed agreement is received, it will take 1 or 2
days before you are listed in our Web directory, which is
available to all members. Hotel Express distributors are also
informed that you are included and hence members will know
when they want to make a reservation in your region.
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2. Are there any costs incurred by hotels?
A: NO, absolutely none. Rates offered to Hotel Express members
are non commissionable and there are no sign on fees, or annual
charges of any kind. All that is required by a hotel is the
discount of 50% off standard rate – based on expected availability.
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3. Do we always have to offer 50% discount? Is there no other
level of discount?
A: To keep the Hotel Express program as ‘clean’ as possible,
there is only one type of discount that is accepted; 50% off
standard rate. This way all involved parties know what to
expect and what to offer – and no misunderstandings will occur.
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4. How many room nights can we expect from this cooperation?
A: The
prognoses of how many members going to one specific place is
hard for Hotel Express to predict. We are not able to keep
statistics of the reservations as a lot of members are making
their own reservations, directly with the establishment. Hotel
Express rates are not based on quantity, but on selling the
empty rooms. All reservations from Hotel Express should
therefore be valued as extra income, and not compared to
larger companies providing a given number of room
nights.
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5. Why would I offer my hotel rooms at half the price?
A: We do believe that offering a room at 50% off regular standard
rate is better then leaving the room empty. Making 50% is
better than loosing 100%. As long as the discount is always
given subject to expected availability and you are the one
to decide your availability – you really have nothing to lose
by this. Hotel Express members are filling up empty rooms
and nothing else.
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6. Can my establishment become ‘hotel of the month’ on your
Travel Portal?
A: Yes, of course! What we require from you is that you include
the Hotel Express’ logo as a link on your web site. We do
believe that visitors to your site will also find valuable
information on our Travel Portal as we are rapidly growing and
increasing the available information. ‘Hotel of the month’
has generated reservations for hotels, so it is definitely
worth a try, and this additional advertising is also FREE of
charge!
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7. How do we recognize a Hotel Express member?
A: All members have their personalized gold card with the Hotel
Express logo on it. There is also a unique membership number
and most cards have an expiry date. If not, the cards must
be assumed to be invalid. Request to see the card upon arrival
to be sure that this person is entitled to the great discount.
Feel free to check the expiry date too, and should the
card be invalid, then you are kindly asked to withdraw it and
return it to Hotel Express.
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8. How are reservations made?
A: Reservations are made directly with hotels or through Hotel
Express’ reservation service. Hotel Express offer
their members assistance with making abroad reservations;
hence a lot of requests will come from Hotel Express
distributors – on behalf of their members. Many members make
their own reservations, so you need to be prepared for both
kinds.
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9. Should we accept reservations through a travel agent?
A: No, you don’t have to. Hotel Express have informed their members
to either make reservations through a Hotel Express office or
directly with the hotel. The reason is simply that a travel
agent not is entitled to a commission when a member gets the
Hotel Express rate.
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10. What do we have to do during a membership year?
A: All you have to do is keep your existing staff and new
employees informed about the ongoing contract so that members
are recognized when they call in. If you change rates or
facilities then you are kindly asked to inform Hotel Express
of this so that we can change our database accordingly and
offer our members and your guests the most accurate
information possible.
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11. How long a period are we obliged to commit for?
A: The agreement that is signed is valid for one year, and renews
automatically every year unless cancelled by any of the two
parties. It has a cancellation period of 3 months, so a hotel
is free to cancel, seeing that it gives Hotel Express
reasonable time in order to remove your hotel from the
existing listings. Hotel Express can also cancel if the hotel
is not adhering to the paragraphs in the agreement or any
other situation occurs that does not comply with the agreement.
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