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FAQ Hotel Owners

Members - Distributorships - Web cooperation 



  1. How long is the enrollment period for the Member Hotel Program? 
  2. Are there any costs incurred by hotels?
  3. How many room nights can we expect from this cooperation?
  4. Why would I offer my hotel rooms at Hotel Express price?
  5. Can my establishment become ‘hotel of the month’ on your web page?
  6. How do we recognize a Hotel Express member?
  7. How are reservations made?
  8. Should we accept reservations through a travel agent?
  9. What do we have to do during a membership year?
  10. How long a period are we obliged to commit for?



1. How long is the enrollment period for the Member Hotel Program?

A: From when the signed agreement is received, it will take 1-2 days before your hotel is listed in our Web directory, which is available to all members. Hotel Express distributors are also informed that your property is included and hence members will know when they want to make a reservation at your hotel..

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2. Are there any costs incurred by hotels?

A: No, absolutely none. Rates offered to Hotel Express members are non commissionable and there are no sign on fees, or annual charges of any kind. All that is required by a hotel is the discount of up to 50% – based on expected availability.

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3. How many room nights can we expect from this cooperation?

A: The prognoses of how many members going to one specific place is hard for Hotel Express to predict. We are not able to keep statistics of the reservations as a lot of members are making their own reservations, directly with the establishment. Hotel Express rates are not based on quantity, but on selling the empty rooms. All reservations from Hotel Express should therefore be valued as extra income, and not compared to larger companies providing a given number of room nights. 

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4. Why would I offer my hotel rooms at Hotel Express price?

A: We do believe that offering a room at up to 50% discount is better then leaving the room empty. As long as the discount is always given subject to expected availability and you are the one to decide your availability – you really have nothing to lose by this. Hotel Express members are filling up empty rooms and nothing else.

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5. Can my establishment become ‘hotel of the month ’ on your web page?

A: Yes, of course! What we require from you is that you include the Hotel Express’ logo as a link on your web site. We do believe that visitors to your site will also find valuable information on our web page as we are rapidly growing and increasing the available information. ‘Hotel of the month’ has generated reservations for hotels, so it is definitely worth a try, and this additional advertising is also FREE of charge!

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6. How do we recognize a Hotel Express member?

A: All members have their personalized gold card with the Hotel Express logo on it. There is also a unique membership number and most cards have an expiry date. If not, the cards must be assumed to be invalid. Request to see the card upon arrival to be sure that this person is entitled to the great discount. Feel free to check the expiry date too, and should the card be invalid, then you are kindly asked to withdraw it and return it to Hotel Express.

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7. How are reservations made?

A: Reservations are made directly with hotels or through Hotel Express’ reservation service. Hotel Express offer their members assistance with making abroad reservations; hence a lot of requests will come from Hotel Express distributors – on behalf of their members. Many members make their own reservations, so you need to be prepared for both kinds. 

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8. Should we accept reservations through a travel agent?

A: No. Hotel Express have informed their members to either make reservations through a Hotel Express office or directly with the hotel. The reason is that a travel agent is not entitled to a commission when a member gets the Hotel Express rate. 

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9. What do we have to do during a membership year?

A: All you have to do is keep your existing staff and new employees informed about the ongoing contract so that members are recognized when they call in. If you change rates or facilities then you are kindly asked to inform Hotel Express of this so that we can change our database accordingly and offer our members and your guests the most accurate information possible. 

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11. How long a period are we obliged to commit for?

A: The agreement that is signed is valid for one year, and renews automatically every year unless cancelled by any of the two parties. It has a cancellation period of 3 months, so a hotel is free to cancel, seeing that it gives Hotel Express reasonable time in order to remove your hotel from the existing listings. Hotel Express can also cancel if the hotel is not adhering to the paragraphs in the agreement or any other situation occurs that does not comply with the agreement.

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